I have personally seen the negative effects of interdepartmental rivalry. The most common cause is when the goals, objectives and the reward systems for the departments are not aliened.
If two departments share a common resource necessary to win a reward, you can be assured someone is going to try and beat the system. After all they have been directed to focus on this resource to win their reward. Here is some advice from the Napoleon Hill Foundation that is useful in dealing with this situation. This following article is copied from http://www.naphill.org/.
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COOPERATION MUST START AT THE HEAD OF A DEPARTMENT IF IT IS EXPECTED AT THE OTHER END. THE SAME IS TRUE FOR EFFICIENCY.
In most large organizations, the amount of time and energy that is squandered in interdepartmental rivalry is enormous. Managers who compete with others inside the company waste valuable resources that should be directed at fulfilling the company’s mission to serve its customers better. Worse, a negative, internal focus can cause the company to miss opportunities, the full effect of which may not be realized for months or even years. Whether you are the head of the department or the newest worker on the staff, you can help your company immeasurably by refusing to become embroiled in internal strife. Compete with yourself to do the best job you can do instead of competing with others.
This positive message is brought to you by the Napoleon Hill Foundation. Visit us at http://www.naphill.org./ We encourage you to forward this to friends and family. They can sign up for this free service at our web site.
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Have a Merry Christmas and Happy New Year from all of us at New Business Navigators.
Ken Flanders
General Manager
NBN
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